1. Do you accept returns or exchanges?
At InfinityArtFusion, we specialise in custom-made and handcrafted products, including physical items and digital art. Due to the personalised nature of our products, we do not accept returns or exchanges, except in cases where the item is damaged upon arrival or there is a proven manufacturing error on our part.

2. What happens if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will work with you to resolve the issue by offering a replacement or, in some cases, a refund, depending on the circumstances.

3. How do I place a custom order?
To place a custom order, you can contact us directly through our website or email us with your project details. We’ll discuss your vision, provide recommendations, and offer a personalised quote based on your requirements.

4. Can I modify a product I found in your shop?
Yes! Many of our shop items can be customised. If you see a ready-made project that you like but want to add a personal touch, simply contact us, and we’ll make the adjustments for you.

5. How long will it take to receive my custom order?
Delivery time for custom orders depends on the complexity and scope of the project. Typically, it takes 2-4 weeks to complete a custom order. We’ll provide an estimated timeline when you place your order.

6. Do you offer digital products or downloads?
Yes! We offer a variety of digital art and downloadable products. These items are delivered electronically, and no physical shipping is required.

7. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and times vary depending on the destination. You can find more details during checkout or contact us for an estimate.

8. What if I’m not satisfied with my custom order?
We take great care in creating your custom order and will work with you to ensure it meets your expectations. If there’s an issue, please let us know, and we will do our best to resolve it promptly.

9. How can I contact you?
You can reach us via the contact form on our website or directly by email at infinityartfusion@gmail.com.